Privacy Policy

Last Updated: February 23, 2026

Navégalo (“Navégalo”, “we”, “our”, or “us”) is committed to protecting the privacy, confidentiality, integrity, and security of personal information entrusted to us by our customers, users, partners, and website visitors.

This Privacy Policy explains how we collect, use, disclose, process, and protect personal information through our websites, platforms, infrastructure services, Data Center operations, telecommunications services, cybersecurity solutions, cloud services, and related technologies.

By accessing or using our services, you acknowledge and agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect and process the following categories of information:

1.1 Personal and Contact Information

• Full name
• Company name
• Job title
• Email address
• Phone number
• Physical address
• Billing and contact details

1.2 Account and Service Information

• Customer account information
• Service subscriptions and configurations
• Support requests and communications
• Service usage history
• Preferences and operational requirements

1.3 Payment and Financial Information

• Billing information
• Payment transaction details
• Credit card information processed through authorized payment providers

Navégalo does not store full payment card data unless explicitly required for authorized and compliant payment processing activities.

1.4 Technical and Device Information

• IP addresses
• Browser type and version
• Device identifiers
• Operating system
• Access timestamps
• Diagnostic and log information
• Network and performance data

1.5 Website Usage and Analytics Data

We may collect information regarding website usage through cookies, analytics platforms, security monitoring systems, and similar technologies.

• Pages visited
• Session duration
• Referral sources
• Interaction behavior
• Security event information

2. How We Use Information

We may use personal information to:

• Provide, operate, and support our services
• Process transactions and billing
• Respond to inquiries and support requests
• Improve our infrastructure, platforms, and customer experience
• Deliver cybersecurity, network, cloud, and Data Center services
• Monitor and protect service availability and security
• Detect fraud, abuse, or unauthorized activity
• Maintain legal, regulatory, and contractual compliance
• Conduct analytics, operational monitoring, and reporting
• Communicate service updates, notices, and relevant information
• Enforce agreements, policies, and operational requirements

3. Legal Basis for Processing

Depending on the applicable jurisdiction, Navégalo may process personal information based on:

• Contractual necessity
• Legitimate business interests
• Legal and regulatory obligations
• User consent
• Protection of vital interests
• Security and fraud prevention purposes

4. Information Sharing and Disclosure

Navégalo does not sell personal information.

We may share information only in the following circumstances:

4.1 Service Providers and Partners

With authorized third-party providers that assist us with:

• Payment processing
• Infrastructure services
• Security monitoring
• Cloud and hosting services
• Customer support
• Communications and analytics

All providers are required to maintain appropriate confidentiality and security controls.

4.2 Legal and Regulatory Requirements

We may disclose information when required to:

• Comply with applicable laws or regulations
• Respond to lawful requests from authorities
• Protect legal rights and security
• Prevent fraud, abuse, or security incidents

4.3 Business Protection

We may disclose information when necessary to protect:

• Navégalo systems and infrastructure
• Customers and users
• Operational continuity
• Physical or digital security

5. Data Security

Navégalo implements administrative, technical, organizational, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, destruction, misuse, or loss.

Security measures may include:

• Access controls
• Network segmentation
• Encryption technologies
• Monitoring and logging systems
• Multi-layer cybersecurity controls
• Physical Data Center security
• Backup and disaster recovery procedures

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Certifications and Compliance

Navégalo maintains certifications and operational frameworks that support information security, quality, sustainability, and operational resilience, including:

• ISO 9001
• ISO 14001
• ISO 27001
• ISO 50001
• PCI DSS
• Carbon Neutral certifications and environmental initiatives

These standards help reinforce our commitment to secure and responsible operations.

7. Data Retention

We retain personal information only for as long as necessary to:

• Provide services
• Fulfill contractual obligations
• Maintain operational continuity
• Resolve disputes
• Comply with legal, regulatory, tax, accounting, and security obligations

Retention periods may vary depending on the type of information and applicable requirements.

8. International Data Transfers

Because Navégalo operates internationally and may use regional or global infrastructure providers, information may be transferred to and processed in countries outside your jurisdiction.

Where applicable, we implement reasonable safeguards to protect transferred information.

9. Cookies and Tracking Technologies

Navégalo websites may use:

• Cookies
• Security technologies
• Analytics tools
• Session management technologies

These technologies help us:

• Improve website functionality
• Enhance security
• Analyze performance
• Understand website usage

Users may modify browser settings to manage cookie preferences.

10. Third-Party Services

Our services and websites may integrate with third-party platforms or technologies, including:

• Cloudflare
• Analytics providers
• Payment gateways
• Telecommunications and infrastructure partners

Navégalo is not responsible for the privacy practices of third-party services not directly controlled by us.

11. Your Privacy Rights

Depending on your jurisdiction, you may have rights including:

• Access to your personal information
• Correction of inaccurate information
• Deletion of personal information
• Restriction or objection to processing
• Data portability
• Withdrawal of consent where applicable

To exercise your rights, please contact us using the information below.

12. Children's Privacy

Navégalo services are intended for businesses and professional users and are not directed toward children under the age of 13 or equivalent minimum age under applicable law.

We do not knowingly collect personal information from children.

13. Changes to This Privacy Policy

Navégalo may update this Privacy Policy periodically to reflect:

• Regulatory changes
• Operational updates
• Service changes
• Security or compliance improvements

Updated versions will be published on this page with a revised effective date.

14. Contact Information